Shipping & Returns
SHIPPING & PAYMENT
Q. What shipping methods do you provide?
A. We ship all items via USPS First-Class Mail or USPS Priority Mail, depending on the total weight of your order. For International orders, we also offer DHL Express.
Q. Do you offer free shipping?
A. YES, we offer Free Shipping for orders of $99 or more anywhere in the US.
Q. My shipment didn't arrive in the delivery timeframe that was displayed on checkout, what's going on?
A. Please note, the delivery timeframe is upon processing of your order. We try our best to process orders on the same day, but when there are high volumes, it could take up to 5-7 days to process. For international orders, there are many other factors that could be holding up your item, i.e. customs. Typically, if you are in the US you can expect to receive your order within 5-7 business days (excluding weekends). International orders usually take 1 to 4 weeks, depending on your country.
Q. Do you ship outside the US?
A. Yes! We ship to almost anywhere in the world that USPS will take our products to. Just add items to your cart, enter your address at checkout and a real time shipping rate will be calculated.
Q. Why did I get charged fees to pickup my international order?
A. Unfortunately, the fees you are being charged upon delivery of your orders are customs practices dictated and determined by your country's customs office. These additional fees are assessed by your government and we have no control over them, nor do we know what fees they will exercise. For additional information regarding your country's import tariffs we suggest contacting your local customs office directly.
Q. Your site is telling me there are no shipment options available to my destination, what's going on?
A. We try to fulfill and ship orders everywhere, but unfortunately, there are just some places that shipping is not possible. We will continue to look for ways to get our products there, just shoot us an email ( email@example.com ) and give us a heads up.
Q. What payment options do you offer?
A. We accept all major credit cards, PayPal, Amazon Payments, Apple Pay and Cryptocurrencies.
CANCELLATIONS, RETURNS & EXCHANGES
Q. Oops, I placed the wrong order, can I cancel?
A. Yes, absolutely! But you need to get in touch with us ASAP! Once an order ships, unfortunately, you will have to receive your order and then return it to us, but if you get in touch with us before we process it, we will be able to cancel your order. Get in touch with us via facebook messenger or e-mail ( firstname.lastname@example.org ), like RIGHT NOW!
Q. Can I return or exchange my order?
A. Yes, we offer returns and exchanges for most items within 30 days of receipt, as long as they are in the original condition that they were received in (basically as long as they are unwashed and unstained). Returns will be refunded to the original form of payment, minus the initial shipping fees. Exchanges are Free. To initiate a return or exchange, please email us ( email@example.com )
The following items are exceptions to our return/exchange policy:
Custom orders and products cannot be returned/exchanged due to the personalized nature of the item.
Lightsticks cannot be returned unless damaged or defective.
Pre-order items cannot be canceled, returned or exchanged once pre-order sales close.
Limited Edition/Collaboration items cannot be returned or exchanged.