Shipping policy
Q. Where are orders shipped from?
A. All orders are shipped directly from South Korea.
Because orders are shipped internationally, delivery times may vary depending on the destination, customs processing, local carrier conditions, and other factors beyond our control.
Q. What shipping methods do you provide?
A. We use trusted international shipping carriers and local delivery partners based on your destination, package size, weight, and the shipping service selected at checkout. Available shipping options and rates will be displayed during checkout.
Q. Do you offer free shipping?
A. At this time, we do not offer sitewide free shipping. Shipping charges are calculated automatically at checkout based on package weight, dimensions, destination, and the selected shipping method.
Q. How long does it take to process my order?
A. Most in-stock orders are processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or Korean public holidays will be processed on the next business day. Processing may take longer during major product releases, promotional events, holidays, or periods of high order volume.
Q. How long does shipping take?
A. Estimated delivery times begin after your order has been processed and shipped from South Korea.
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United States
Estimated delivery: 7–10 business days after shipment -
Canada
Estimated delivery: 7–12 business days after shipment -
Other International Destinations
Estimated delivery: typically 2–4 weeks after shipment, depending on the destination and local customs processing.
Delivery estimates are not guaranteed and may be affected by customs inspections, weather, carrier delays, local holidays, or other circumstances beyond our control.
Q. Do you ship worldwide?
A. We ship to most countries where our international shipping partners provide service. Enter your shipping address during checkout to view available shipping options and rates for your destination.
Q. Will I be charged customs duties or import taxes?
A. International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges determined by the destination country. Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the customer. We cannot predict or control the amount of any customs-related charges. Please contact your local customs authority for more information.
Q. What happens if my order contains a pre-order item?
A. Orders containing pre-order items will generally ship once all items in the order are available, unless otherwise stated on the product page. If you would like available items shipped separately, additional shipping charges may apply. Release dates and estimated shipping dates are subject to change by manufacturers, labels, or distributors.
Q. Can items in the same order arrive separately?
A. In some cases, products may ship separately due to availability, packaging requirements, or fulfillment schedules. If your order is divided into multiple shipments, separate tracking information may be provided.
Q. How can I track my order?
A. Once your order has shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24–48 hours for tracking updates to appear after shipment.
Q. My package is delayed. What should I do?
A. Please review the carrier’s tracking information first. International shipments may experience delays due to customs inspections, local carrier processing, weather, or high shipping volumes. If tracking has not updated for an extended period, please contact our customer support team for assistance.
Q. What if my package arrives damaged?
A. If your package or item arrives damaged, please contact us within 72 hours of delivery. Please include:
- Your order number
- Clear photos of the damaged item
- Photos of the shipping box
- Photos of the internal packaging and shipping label
Please keep all packaging materials until your request has been reviewed.
Q. What if no shipping options are available for my location?
A. Some destinations may be unavailable due to carrier restrictions, customs limitations, or temporary service suspensions. Please contact our support team if no shipping option appears during checkout.
Contact Us
For shipping-related questions, please contact:
Email: theshop@allkpop.com